Program does not scan

msavazzi

Andrey,
sorry to bother but I think there is some sort of issue.
I started tonfotos, added three folders as library and it started indexing, found some faces, etc..
I closed the program.
opened again, removed all the folders, add a new one
closed the program
opened again and everything is empty, is not importing the pictures and, maybe worst, under people I still see the old names.
nothing in map but under people yes
It’s a little messed up

Andrey

msavazzi When you delete images from the library, people do not get deleted, that is by design. If you wanthed to start fresh, then simplest way would be to uninstall the app and isntall it again. That will delete everything, incluing people.

msavazzi

Andrey ok, thank you!

msavazzi

Andrey I uninstalled the program.
Reinstalled
quit
installed cuda
opened again
but nothing happens
no scan

also is weird as when I launch it I find 4 processes but no window. I have to terminate the processes, launch again and it works

I’m using latest version with CUDA Plugin

I’ve tried to uninstall and reinstall, cancel all folders but still no solution.
It deadlocks at first launch.
then close them and then re open.
Then it opens but no scan

Andrey

msavazzi How exactly did you unisntall? If you will just install on top, database and config will not be cleaned. It only gets deleted when you uninstall unsing control panel.

Alternatively, you can delete C:/Users/(username)/AppData/roaming/tonfotos folder, it will have same effect. Next launch program will start as it is freshly installed.

msavazzi

Andrey I have done multiple tests:
1) uninstall from control panel.
Uninstalled tonfotos
Unistalled CUDA plugin

then reinstalled first tonfotos, quit, install cuda

2) uninstall from control panel.
Uninstalled tonfotos
Unistalled CUDA plugin
looked for folders under program files - removed
looked for folders under app data - removed

then reinstalled first tonfotos, quit, install cuda

still same issue, launch - deadlock - kill process - launch - ok

not sure if is related to this: https://community.tonfotos.com/d/344-onedrive-folder-not-scanned

Andrey

msavazzi Ok, next step is starting from console: https://community.tonfotos.com/d/26-making-debug-logs-in-tonfotos/2

msavazzi

Andrey ok sending logs via email