Tonfotos freezes and UI do not respond on Linux Ubuntu: Page 2

dallean · 2024-01-07T19:00:14+00:00

Hello to everyone! Such an error is always shown when starting Tonfotos (it started not long ago) [560654:0107/215318.122804:ERROR:gl_surface_presentation_h...

Tonfotos freezes and UI do not respond on Linux Ubuntu

sub25xt

Hi, I just wanted to add my experience as a new user of Tonfotos on a Linux distro. I also experience UI freezing but can see processes in the background (from terminal, system monitor and nvtop). I can however, interact with the UI for 60 secs prior to it freezing. To interact again, ie change a quick setting, I need to end and restart an instance.

I assume when Electron is mentioned, it is the toolkit used to build the software and not something, as a user that I’d need to update?

Andrey

sub25xt Yes, Electron is the framework application is built on and this is not something user can update, this is integral part of Tonfotos.

nkrauth

I just moved to Ubuntu 24.04 hoping that it would resolve the issue. However, after copying over my tonfotos config it freezes just like before.
@Andrey since you mentioned it may have something todo with the database. Is it worth trying to reset my config somehow without loosing faces and my license (since I have the payed version)? How would I best do this?

Andrey

nkrauth If this is about UI freezes discussed above, configuration has nothing to do with it. That should be the issue of electron compatibility with this Ubuntu version.

nkrauth

Thanks. I suspected as much. What distros are actually tested/recommended to use tonfotos, if any?

Andrey

nkrauth Since only tiny small portion of the users are on Linux, we have reduced our testing effors to include only our buld server which is Ubuntu 18. It has to be that old, othewise it will just won’t run on so many distro’s that do not have most recent glib.

nkrauth

Since this is a known electron issue that still has not been fixed (https://github.com/electron/electron/issues/32760), I am trying to apply the workaround suggested, namely disabling hardware acceleration. I am aware that this will severely impact application performance, but I still want to try.
Is there any way I can pass node environment variables to the packaged application, e.g.

NODE_OPTIONS='--disable-gpu --disable-gpu-rendering'

If not, I will just leave it for now. Thanks anyway for quick and elaborate response so far.

Andrey

nkrauth thank you for finding this thread. Please give me some time for more research. I will get back to you later.

Andrey

nkrauth Can you please try this version: https://tonfotos.com/distribution/tonfotos/5d299efaf8f84a3d58680a9891dc5701/_index/1.10.1-beta.2575/linux/x64/tonfotos_1.10.1~beta.2575_amd64.deb

This is a special build that would apply these settings in case there is environment variable ‘TONFOTOS_DISABLE_GPU’. This way you can compare with and without it. Please let me know if that fixed freeze problem.

nkrauth

Andrey Thank you for the effort. Unfortunately, it did not make any difference:

nkrauth

PS I also tried switching from Wayland to X, but it did not maka any difference either.

Andrey

nkrauth Thank you for trying out. That is sad, I hopped this would finally be the resolition for that long standing issue. Looks like we are back to squre one with this…

Mpe24

Experiencing the same issue on Fedora and discovered this pattern:

Only happen when under the “Folder View”, if cliquing around too much the UI eventually hang.
After it hang one time, it will hang everytime the application is launched.

Here’s my workaround:

edit ~/.tonfotos/config.json
delete this section :
"ui": {.....stuf....}.

Then I can use Tonfotos normally until the issue happen again.

Andrey

Mpe24 That does sound really strange. “ui” section of config only stores your last state of UI (basically exaclty where you were last time in the program). I think this is more just a conicindence.

Mpe24

Hi Andrey, thank for your reply. I’m experiencing it very often (similar symptoms then Gordo - UI Frozen). Sometime 2 to 3 times per sessions. Once Frozen, it very rarely come back by itself. Closing the UI & erasing the UI sections always bring it back to normal until it freeze again. Next time, I’ll try to be more selective under the UI sections and see if there’s a specific parameters that unfreeze it.

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