When I start Tonfotos in Windows 11, I can hover over the icon in the TaskBar and it shows a thumbnail of the Tonfotos app. However, I cannot see the window anywhere. I have tried the various “right-click and then maximise” type of solutions for missing windows generally to no avail. I have also disconnected my external monitor (via a hub) and the problem remains, even with only the laptop involved. How can I move or reset the window position of Tonfotos?

Thanks,
Wayne

Wayne Can you please start the program from console and check that there are no errors? You can read here how to do it: https://community.tonfotos.com/d/26-making-debug-logs-in-tonfotos/2

I ran the program from the console and was offered some photos to classify as unwanted or assigned to existing people. After Ignoring a couple of sets of photos I assigned the next set to an existing person. Nothing happened from there; i.e. no tonfotos window. I recorded the output from the console in report.txt, as described in the link but apparently, “Uploading files of this type is not allowed” on this website?

Below is an attempt to paste the contents: [ Sadly, this website can’t accept enough characters to show the full log. I am hoping that the information showed will give you enough information to solve the issue. 🫰

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
< <
< UI logging mode is on. <
< Crash dumps will not be sent. <
< <
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
checkpoint config: 5 ms
checkpoint app ready: 70 ms
Metrics signal: AppStart
Metrics signal: ScreenSize 1536×912
Metrics signal: Arch x64
Metrics signal: Platform win32
Metrics signal: OsVersion Windows 10 Home
Metrics signal: OsRelease 10.0.22631
Metrics signal: Commercial true
Metrics signal: CUDA true
Metrics signal: UiTheme dark
Metrics signal: UiLanguage en
Metrics signal: MediaSources 2
Metrics signal: TelegramConnected false
Database unused space: 128.15Mb, 5%, no compacting needed at this moment
Metrics signal: ScreenView mainWindow
scan_next [ ‘1716545857137’, ‘1716982297042’ ]
synchronizing dossier 1716545857137 Photos
Auto update URL: https://tonfotos.com/distribution/tonfotos/release/win32/x64
CUDA support was detected in the system.
This installation includes CUDA libraries.
intercepted file:///C:/Users/whcan/AppData/Local/tonfotos/app-1.9.14/resources/app/.webpack/renderer/main_window/index.html
dossier sync result: null false
scan_next [ ‘1716982297042’, ‘1716545857137’ ]
synchronizing dossier 1716982297042 Photos
dossier sync result: null false
scan_next [ ‘1716545857137’, ‘1716982297042’ ]
scanning 1716545857137 Photos
V+R+path: C:\Photos name: Photos stats id:1716545857137 CALLBACK
Directory C:\Photos excluded= undefined , excluded_dirs= []
V+R+path: C:\Photos\Wayne’s iPhone name: Wayne’s iPhone stats
Directory C:\Photos\Wayne’s iPhone excluded= undefined , excluded_dirs= []
C path: C:\Photos\Wayne’s iPhone name: Wayne’s iPhone stats
V+R+path: C:\Photos\Wayne’s iPhone name: YHIW3450.JPG file_id:1724371194634 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: XTNE6409.JPG file_id:1724371202992 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: WECM1349.JPG file_id:1724371204180 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: VRKJ0270.JPG file_id:1724371206553 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: VRHB1916.JPG file_id:1724371209329 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: UZQR5312.JPG file_id:1724371210868 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: UMFD9256.JPG file_id:1724371219446 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: TLVN8590.JPG file_id:1724371220472 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: SWPJ4972.JPG file_id:1724371221742 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: SNFR9541.JPG file_id:1724371223280 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: SGJS4612.JPG file_id:1724371224707 parent_id:1724371193872 stats
Recreating faces description cache from BD, faces: 248649
V+R+path: C:\Photos\Wayne’s iPhone name: SEER0889.JPG file_id:1724371226294 parent_id:1724371193872 stats
V+R+path: C:\Photos\Camera Roll\2018 name: 2018 NO_RECURSIVE
Directory C:\Photos\Camera Roll\2018 excluded= [] , excluded_dirs= []
C path: C:\Photos\Camera Roll\2018 name: 2018
V+R+path: C:\Photos\Wayne’s iPhone name: REQS7710.JPG file_id:1724371227055 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: QWDJ2185.JPG file_id:1724371227546 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: QPQN2350.JPG file_id:1724371228063 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: QLRW2090.JPG file_id:1724371228894 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: PXRV7134.JPG file_id:1724371230265 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: PFRJ3722.JPG file_id:1724371231045 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: P7170240.MOV file_id:1724371245623 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: P7170229.MOV file_id:1724371257364 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: P7170223.MOV file_id:1724371269496 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: P7160170.MOV file_id:1724371278615 parent_id:1724371193872 stats
[ many thousands of similar lines deleted ]

V+R+path: C:\Photos\Wayne’s iPhone name: AYAI8624.JPG file_id:1726010562364 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: ALJZ9339.JPG file_id:1726010562776 parent_id:1724371193872 stats
V+R+path: C:\Photos\Wayne’s iPhone name: AJCG9313.JPG file_id:1726010563316 parent_id:1724371193872 stats CALLBACK
push_ini_to_disk: nothing to save to C:\Photos\Wayne’s iPhone
V+R+path: C:\Photos\Wayne Radford Family Photos name: Wayne Radford Family Photos stats
Directory C:\Photos\Wayne Radford Family Photos excluded= undefined , excluded_dirs= []
C path: C:\Photos\Wayne Radford Family Photos name: Wayne Radford Family Photos stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: CANNON FAMILY.mov file_id:1716545879184 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-9 art.jpg file_id:1716545879233 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-8.jpg file_id:1716545879302 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-8-1.jpg file_id:1716545879363 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-8 10×7.jpg file_id:1716545879443 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-72.jpg file_id:1716545879699 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-71.jpg file_id:1716545879773 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-70.jpg file_id:1716545879914 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-7.jpg file_id:1716545879999 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-69.jpg file_id:1716545880137 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-69 art.jpg file_id:1716545880268 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-68.jpg file_id:1716545880336 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-68-1.jpg file_id:1716545880470 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-68 10×7.jpg file_id:1716545880618 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-67.jpg file_id:1716545880679 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-66.jpg file_id:1716545880771 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-65.jpg file_id:1716545880851 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-64.jpg file_id:1716545881010 parent_id:1716545877442 stats
[ many thousands of similar lines deleted ]

V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-11.jpg file_id:1716545889957 parent_id:1716545877442 stats
V+R+path: C:\Photos\Wayne Radford Family Photos name: 4594-10.jpg file_id:1716545890038 parent_id:1716545877442 stats CALLBACK
push_ini_to_disk: nothing to save to C:\Photos\Wayne Radford Family Photos
V+R+path: C:\Photos\Scanned Photos name: Scanned Photos stats
Directory C:\Photos\Scanned Photos excluded= undefined , excluded_dirs= []
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401 stats
Directory C:\Photos\Scanned Photos\199312-199401 excluded= undefined , excluded_dirs= []
C path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_9.jpg file_id:1726010564272 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_8.jpg file_id:1726010564640 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_7.jpg file_id:1726010565147 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_6.jpg file_id:1726010567028 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_5.jpg file_id:1726010568035 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_4.jpg file_id:1726010568418 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_3.jpg file_id:1726010568809 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_22.jpg parent_id:1726010563790 stats
Cache miss: C:\Photos\Scanned Photos\199312-199401\199312-199401_22.jpg
Creating sharp: C:\Photos\Scanned Photos\199312-199401\199312-199401_22.jpg ->0.000s
parseExifDate: Unsupported format 11.09.2024 16:41:10 timezoneOffsetStr= undefined
{
ctime: 2024-09-11T06:41:10.525Z,
mtime: 2024-09-11T06:41:10.922Z,
birthtime: 2024-09-11T06:41:10.525Z,
exif_dates: {},
xmp: null
}
Assigning 2024-09-11T06:41:10.525Z NaN NaN normdirs: [ ‘Scanned Photos’, ‘199312-199401’ ]
{ text: ‘199312-199401’ }
{ text: ‘Scanned Photos’ }
time is not trusted, alernative time undefined undefined from undefined to undefined
n.events.length 1
res { id: 1726034226996 }
Initialize recognizer…
Face recognized with CUDA support is initialized.
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_21.jpg file_id:1726036578235 parent_id:1726010563790 stats
V+R+path: C:\Photos\Scanned Photos\199312-199401 name: 199312-199401_20.jpg file_id:1726036272890 parent_id:1726010563790 stats
[ many thousands of similar lines deleted ]

parent_id:1716689885800 stats
V+R+path: C:\Photos\S&J Wedding Photos name: jemma%26stephen0145a.jpg file_id:1716690065933 parent_id:1716689885800 stats
[ many thousands of similar lines deleted ]

V+R+path: C:\Photos\Karen’s Photos name: IMG_9272.MOV file_id:1716690770580 parent_id:1716690342792 stats
[ many thousands of similar lines deleted ]

V+R+path: C:\Photos\Karen’s Photos name: IMG_4560.JPEG file_id:1716691472814 parent_id:1716690342792 stats
requires_ini_sync: unsaved edits in C:\Photos\Karen’s Photos
[ many thousands of similar lines deleted ]

requires_ini_sync: unsaved edits in C:\Photos\Karen’s Photos
Sync with .ini: IMG_4208.JPG
V+R+path: C:\Photos\Karen’s Photos name: IMG_4208.JPEG file_id:1716691683836 parent_id:1716690342792 stats
requires_ini_sync: unsaved edits in C:\Photos\Karen’s Photos
[ many thousands of similar lines deleted ]

Sync with .ini: IMG_4125.JPG
ApplicationClosed
Metrics signal: ApplicationClosed
cancel_background_processing
Faces description cache saved.

Andrey I did some googling on the topic. Appatenly there is Win+Alt+Space combination that would bring up window menu. If you select “Maximize” there, that should help.

Andrew, thanks as always for your prompt reply. I’ve been travelling so just back to my laptop now. Your advice re Win-Alt-Space did the trick, although the timing was a little tricky. All is well now and I am cataloging faces again.

Great support!

Cheers,
Wayne