Problem with library management.

Gordo

I used the File/Library Locations to open the Manage photo library locations dialog. Once open I highlighted a library, one I was using for testing, and used the little minus sigh to remove the library. I then shut down the program and closed the computer down. When open Tonfotos today I noticed that the directory was still listed in the folders dialog. I can view all of the photos. When I try to open one a get a full screen pale version of it with an Image is corrupted, undefined message. If I go to the Events view I can see all of the photos but when opening them I get the Image is corrupted message. If I go to the People view I still get new face suggestions but get the same Image is corrupted message. Any help would be appreciated.

Gord0

Andrey

Gordo Thank you for reporting. Looks like you closed the application too fast, before it has finished cleaning up files from the database.

The easiest way to resolve this would be to remove appliation (this will clean everything up) and install it from the scratch.

traveller

Andrey if uninstall the app, all previously index will lost?

Gordo

Thanks, I am giving that a go now. Will it affect the status of my licences? I remember reading about licences needing reset in other threads.

Thanks again,
Gord

Andrey

Gordo You will have to activte again. If there was enought time since initial activation, it should just work. In any case, you can always write to support@tonfotos.com and we will sort it out.

msavazzi

Andrey,
sorry to bother but I think there is some sort of issue.
I started tonfotos, added three folders as library and it started indexing, found some faces, etc..
I closed the program.
opened again, removed all the folders, add a new one
closed the program
opened again and everything is empty, is not importing the pictures and, maybe worst, under people I still see the old names.
nothing in map but under people yes
It’s a little messed up

Gordo

Thanks, all better now.

Gord

Andrey

traveller On Windows, yes. However, please read this: https://community.tonfotos.com/d/186-version-150-people-data-synchronization