Recognised Photos are "Disappearing"

Francois

Good day.
I have the free version of Tonfotos. I have 10 Named People/Persons; about 55 000 photos and in the last 3 weeks, Tonfotos has been assigning photos to Names which I have been confirming. The 10 People/Persons each have photos assigned varying from 3000 to 9500.
This morning some of the confirmed named photos had disappeared from the named Persons when viewing the Names in the “People” menu. The one name now has 0 photos assigned; another one only has 113 photos assigned. 5 of the 10 named persons had “lost” some of their photos.
Interestingly, when I use Control N to move to the next person for face suggestions, it jumps to the 5 named Persons that have not “lost” any photos.
Also interestingly, when “Right Clicking” on the Names, the option of “Offer less suggestions” is only available for the Names THAT HAVE NOT LOST ANY PHOTOS.
Also interestingly, the Ready Icon only displays next to the People Names that have not lost any photos.
Please help. What do you advise before I try to rework the Scanning and Calculating the Face Suggestions etc.

Much appreciated.

Andrey

Francois This morning some of the confirmed named photos had disappeared from the named Persons when viewing the Names in the “People” menu. The one name now has 0 photos assigned; another one only has 113 photos assigned. 5 of the 10 named persons had “lost” some of their photos.

I am not sure I completely understand what happened, can you please provide screenshots? This way we will be sure we understadnd each other.

Francois Interestingly, when I use Control N to move to the next person for face suggestions, it jumps to the 5 named Persons that have not “lost” any photos.
Also interestingly, when “Right Clicking” on the Names, the option of “Offer less suggestions” is only available for the Names THAT HAVE NOT LOST ANY PHOTOS.
Also interestingly, the Ready Icon only displays next to the People Names that have not lost any photos.

All of those funcitons are only working when there are face suggestions for the person, so it looks quite logical.

Francois

Good day. I have attached 2 screenshots:

One for Eileen van der Westhuizen - only 37 images BUT there were about 5000 images before the images “just disappeared”
One for Emma Blom - only 155 images BUT there were about 7000 images before the images “just disappeared”

Please advise and help.

Andrey

Francois Thank you for additional information. In theory, faces should only disappear from the program when original images disappear. Can you please check if the program can see original files in thier folders? What are with whaces of people in question on those photos? Are they still there? Are they assigned to any person?

Francois

Hi Andrey. All the original files are still there - none have been deleted , moved etc. I have been going to Events and for example looking at the photos with Eileen’s face, all Eileen’s faces have not been recognised/identified. So, I place the cursor in the middle of the triangle of the 2 eyes and the nose, RClick and Add a New Face at this location and assign the Face to Eileen etc. This all works and the assigned Face is added to the People Eileen Album. All the other faces in the photos that I review are recognised.

Andrey

Francois Thank you for clarifications. Do I understand right that majority of affected faces can be split to two categories:

Were somehow reassigned to another person
Became unassigned

Is that correct?

Can you please try to remember what was happening right before this happened? Were there any crash of the software maybe? Was there an version update? Or did you do anything with your photos?

Things like this are not supposed to happen just by itself. There was something that triggered such a massive change to the data. It would be great if we can understand what that was.

Speaking about next steps, the change in the data was permanent, apparently. So there in no fix that can magically roll it back. I guess the only way forward is to fix things back manually.

I am sorry you had to face this issue. This is actually firts time anyone reports something like that. I am trying you figure out what makes your case is so uinque, all I can think of is maybe this is beacause most people do not go to far with faces recongition on free version (literally thousans of faces), and switch to commertial license much earlier. Maybe there is some bug that is only appears in free version. I don’t know, just a guess.

Francois

Hi. I’ve noticed that most of Emma Blom’s faces have been assigned to Amy-Lee van der Westhuizen.
I’ve also noticed that many of Charl Blom’s faces have not been recognised/identified as faces,
Maybe we should have a Zoom call and I can share my Screen to assist you with your analyses.