Crashing on Open

joepho

I recently bought Tonfoto and have been indexing my catalog over the last few days - roughly 2TB on an external hard drive - and have spent at least a dozen hours adding names to faces. I’ve really enjoyed the app so for. However, this morning, the app crashes immediately upon opening. I’d hate to lose all of the work I put into over the last few days.

Any suggestions for a fix?

MacBook Pro (M1 Pro, 16GB)
MacOS 14.5 Sonoma
Tonfotos version 1.9.9

Andrey

joepho First of all, please don’t be afraid, you won’t lose your work. Tonfotos not only keeps data about people in its internal database, but also stores it in .ini-files next to images. You can read more about it here: https://community.tonfotos.com/d/186-version-150-people-data-synchronization

Based on the symptoms, it is very likely that database crashed. That is first time someone reported about that on Mac, but there were few cases on Windows.

To be 100% sure, you may want to start tonfotos from the terminal and check the output. However, most likely that is the case anyway. Sorry that this happened. Were there any crashes of Mac or Tonfotos that might be the reason?

If database is crashed, then the only way to bring application to life is to delete database. On Mac it is located in ~/Library/Application Support/tonfotos, the file name is db. Just delete it, and proram will start normally, but it will start scanning all your images from the scratch. As I said, face - people associations will be restored automatically. Same with tags. The only thing might be missing is albums.

joepho

Hi @Andrey thanks for the quick response! I tried both of your suggestions without luck.

Start from terminal using open -a tonfotos - instant crash
Delete DB file - unable to located folder ‘tonfotos’ at ~Library/Application Support/tonfotos

I opened the Console and recorded the processes of what’s happening during the crash if that’s helpful. I can upload the log here or send it to you. Let me know.

Andrey

joepho I am sorry for not providing you with detailed instructions from very beginning, my bad.

When you open with open -a tonfotos you can’t see its output to the console. Instead if you do /Applications/Tonfotos.app/Contents/MacOS/tonfotos you will start application directly from terminal instead of shell, and you will see everything it has to say as console output. If there will be something like “realm error” that means it is the database issue. You can just post here screenshot of the output to be 100% sure.

To delete database please do following commands:

cd ~/Library/Application\ Support/tonfotos 
rm db