Move to Archive stuck

JohnW

I’m new to Tonfotos on a Windows 11 PC. I added folder C:\Pics to library locations and allowed to index about 50,000 images. I removed about 9,000 duplicates and named a dozen or so people. Then I tried to move to Archive at C:\Pics. The original folder naming convention in C:\Pics was YYYY-MM, so the archive folder naming convention of YYYY\MM should not conflict. Over 18 hours later, it looks like only about 640 files have been moved. Tonfotos still says “Please Wait”. What should I do?

Andrey

JohnW That does not sound right. Can you please clarify what exactly you were doing using “move to archieve”? From where?

JohnW

Hi Andrey!

I was following the instructions at https://tonfotos.com/docs/library/move-to-main/ for “Moving an entire folder with subfolders”

Andrey

JohnW I’m afraid there is not much I can help with if I this is all you can share. Obviously, this functionality was tested many times and was working fine. There should be something specific to your case than makes application function not as expected, that is why I am looking for details that are specific to you, not the common description of the function.

Probably it might help if you record a video using your phone showing every step of the process? You can share in on google and send a link to support@tonfotos.com

JohnW

Re-starting Tonfotos and re-running the move to archive seems to have worked. Originally, I never saw the dialog box about duplicate filenames, so I’m guessing that is what got me stuck. More detail emailed to support@tonfotos.com.

Thanks for your help!

Andrey

JohnW Thank you very much for very detailed description! I agree, most likely confirmation prompt was somewhere out there but for some reason not on top of other windows. Most likely you would be able to swith to it using Act+Tab, but that was only assuming you knew what to look for, which was obiously not the case.