Scrolling not working in "Events" Menu

Ollie

I’m trying to sort through my photos using the ‘Events’ tab at the top. While scrolling through them, it suddenly stops letting me scroll any further, even though I know there are more photos. To work around this, I click a few days ahead on the timeline on the left and then scroll back down to where I was. Is there a way to fix this issue so I can scroll through all my photos without interruption?

Andrey

Ollie Can I ask you to please make debug logs and sent them to us? That can potentially help us identify the cause of this bug. More about logs here: https://community.tonfotos.com/d/26-making-debug-logs-in-tonfotos

Ollie

I am sorry it took me so long to reply, would you like for me to send them in this open form or is there an email I can pass it along to.

Andrey

Ollie Sure, its support@tonfotos.com

Andrey

Andrey Thank you for sharing logs!

I have checked it, but did not foun any error message there. Everything seems to be quite normal.

If you don’t mind, there is another way how find this issue and fix it. Can you please archive whole content of AppData/Roaming/tonfotos folder and share it with me on some cloud drive, and send a link on the same email? This way I will be able to debug application with your copy of database, and hopefully will see the same issue first hand. I also will need some additional instructions where to look at (what date to on the timeline).

Surely, I will delete everything once I am done. I hope this is not too much to ask for.

Ollie

I have sent you my entire folder

Ollie

I dont want to speak too soon but I moved my pc to 24H4 from 24H3 today and the issue so far has not persisted, which either means windows was broken in the background some how or your software is incombatable with 24h3 which I would say is highly unlikely saying as how that would have allready been fixed, I will let you know as things happen. if you have any question just msg me 🙂

Andrey

Ollie Thank you for sharing the file. Now there is one thing I am missing before I can debug this - instructions how to reproduce the issue. I assume I need to go at some specific date and then scroll to see it stuck. Can you please tell the date and direction of scrolling?

Or, is it that you can’t reproduce the issue anymore after Windows update? I don’t think that Windows edition has anything to do with this issue, but I cannot be sure for 100% ofcourse, life is full of miracles.

Ollie

Life’s one big mystery sometimes! I just wanted to follow up on the issue I was having. Basically, every time there was a gap in my photo-taking—like if I didn’t take any for a day or two—I couldn’t scroll past that gap anymore. I had to use the left-hand panel to jump ahead by selecting a future date to keep browsing.

Long story short, the root of the problem was that my Windows version couldn’t update because the firmware on my NVMe SSD was outdated. I was waiting for the new firmware to be released. Once it finally came out, I updated to Windows 24H3 and then to 24H4, and now the issue seems to be completely gone. Kinda weird, right?

Anyway, just wanted to say sorry for the false alarm. I’ll let you know if anything changes!

Ollie

Now that I say that I was able to get a video this moring, in this video you can see that it stoped me scrowing upwards and you can also see that when I was scrowlling down that i keep showing duplicate photos, the link to the video was sent via email 🙂

Andrey

Ollie Thank you for video. I tried with your database just the same dates, but unfortunately, it works just fine - everything scrolls up and down without any issues.

If we leave aside the theory with magical influence of OS versions, I think what we are missing in this picture is what happened before. I guess that in most cases it works OK, but after some actions it gets into this broken state, and then scroll does not work.

Can you please pay attention next time to what actions you we re making before this situations happens?

Also, another experiment to prove my idea. Once you again face this issue, if you close application and then open it again, will it solve the problem? If yes, then it will confirm my theory.

Ollie

I was able to get a new video for you this moring, please look at the time stamps 2:15 and 2:56

Andrey

Ollie Thank you, I will check it on monday.

Andrey

Ollie I think the bug is (mostly) fixed. The fix will be available in the next release. By “mostly” I mean that there could be some other related issues that we did not yet found, but we were able to find and fix at least several issues with events updates.