Instillation Failure

philfry · 2025-03-09T23:26:56+00:00

I downloaded Tonfotos-1.11.5 Setup.exe, joined the Tonfotos Community, and double clicked on Tonfotos-1.11.5 Setup.exe, to run the install. I got “Installati...

Instillation Failure

philfry

Success! I suspended Avast (hidden icons window on toolbar) for 10 minutes and the install worked perfectly. Thanks Andrey for all your help. That may not be the end of the story though because I’ve had Avast for many years and never had this kind of problem before. And I am sure that many Tonfotos users are also using Avast without any problem. So I believe that something else in my environment must have triggered this incident and I have no clue what that might be. But for now, at least, I’m all set.

Andrey

philfry I guess it can be good idea to report this whole situation to Avast support.

philfry

I downloaded Tonfotos today and it installed smoothly. I have no information on what changed. I can tell you the steps I took because they may have helped.

I contacted Avast Support (via their Download page) and was directed to their Forum where I explained the problem (user1938). A Leader of the forum responded quickly with directions for using the Avast debugging tool. I don’t think it will help anyone to repeat that long conversation here, but I followed those directions. I checked back frequently at first with no change, but today the download and installation was smooth.

Andrey

philfry Thank you for update. I hope they changed something on their end to prevent this happening in the future.

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