Instillation Failure

philfry · 2025-03-09T23:26:56+00:00

I downloaded Tonfotos-1.11.5 Setup.exe, joined the Tonfotos Community, and double clicked on Tonfotos-1.11.5 Setup.exe, to run the install. I got “Installati...

Instillation Failure

philfry

Regarding free space, it is on drive C. I only ran WinDirStat on drive C. Also, my computer is being used as a regular home computer, connected to the internet, but not part of any company network. Also, no special security, just Avast, Malwarebytes and the like

I would like to continue to try to identify this problem because it is most likely something with my computer that could eventually show up and have to be dealt with. What about the Windows dmp files that are created at the same time as the installation fails?

I tried to read one and found I needed to download WinDbg. It tells me something about the failure:

And shows the stack among other things:

But I don’t know if that information is useful.

Andrey

philfry It is not cleear from the screenshot what module causes error. You can send me dmp files to support@tonfotos.com, I will take a look.

Andrey

Andrey Finally I got time to check the crash dump. I see the similar (but not the same) stack trace as you - it does not even include the exe file:

This does mean that that the program itself has little to do with the error, it happens inside Windows. What is interesting though, I can now see the error code - it is “Module not found”. I guess that there is some library missing in your Windows installation. Unfortunately, stack trace can’t show the name of missing library. However, if we use dumpbin /imports on Update.exe, then we can see the only import it has:

Microsoft (R) COFF/PE Dumper Version 14.16.27051.0
Copyright (C) Microsoft Corporation.  All rights reserved.


Dump of file Update.exe

File Type: EXECUTABLE IMAGE

  Section contains the following imports:

    mscoree.dll
                402000 Import Address Table
                5D0C0C Import Name Table
                     0 time date stamp
                     0 Index of first forwarder reference

                    0 _CorExeMain

  Summary

        2000 .reloc
       2C000 .rsrc
      1D0000 .text

Please check mscoree.dll in your system.

Andrey

Andrey I just realized that the crash actually contains lines from ‘mscoree.dll’. That means it is not missing. Sorry, I was too quick to jump into conclusion. It is the mscoree.dll that actually fails when it tries to load more libraries.

Looking more into the disassebly there is a chance that the library it tries to load is advapi32.dll:

After some quick googling I found this. Can you please try the fix they offer there?

https://answers.microsoft.com/en-us/windows/forum/all/advapi32dll-was-not-found/5087d94e-ed15-4963-9e82-c613d1a44746

philfry

Andrey

Andrey,

Thanks for the suggestions. I ran the recommended tests with no errors showing up. Following is a shortened version of the results; cleaned up to save space. I show the command and the end results.

C:\windows\system32>SFC /Scannow
Windows Resource Protection did not find any integrity violations.

C:\windows\system32>Dism /Online /Cleanup-Image /CheckHealth
No component store corruption detected.
The operation completed successfully.

C:\windows\system32>Dism /Online /Cleanup-Image /ScanHealth
No component store corruption detected.
The operation completed successfully.

C:\windows\system32>DISM /Online /Cleanup-Image /RestoreHealth
The restore operation completed successfully.
The operation completed successfully.

I thought I’d try something. I ran Everything and saved the results for just the few minutes after trying to install Tonfotos. It shows every file modified as shown below.

Most of these files are not related to SquirrelTemp, and most that I checked required permissions I did not have. One that looked useful is Report.wer; and I would like to send it to you. It is 140 lines long and seems to point to KERNELBASE.dll. Also, the folder ReportArchive, contains the “Reort.wer” for several/all instances where I encountered this problem.

Andrey

philfry One that looked useful is Report.wer; and I would like to send it to you. It is 140 lines long and seems to point to KERNELBASE.dll.

Sure, please send.

Also I noticed that Avast is trying to mess around during this whole process. Can you please check it’s settings and make sure it is not part of the problem?

philfry

Success! I suspended Avast (hidden icons window on toolbar) for 10 minutes and the install worked perfectly. Thanks Andrey for all your help. That may not be the end of the story though because I’ve had Avast for many years and never had this kind of problem before. And I am sure that many Tonfotos users are also using Avast without any problem. So I believe that something else in my environment must have triggered this incident and I have no clue what that might be. But for now, at least, I’m all set.

Andrey

philfry I guess it can be good idea to report this whole situation to Avast support.

philfry

I downloaded Tonfotos today and it installed smoothly. I have no information on what changed. I can tell you the steps I took because they may have helped.

I contacted Avast Support (via their Download page) and was directed to their Forum where I explained the problem (user1938). A Leader of the forum responded quickly with directions for using the Avast debugging tool. I don’t think it will help anyone to repeat that long conversation here, but I followed those directions. I checked back frequently at first with no change, but today the download and installation was smooth.

Andrey

philfry Thank you for update. I hope they changed something on their end to prevent this happening in the future.

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