• Bugs

  • TF sometimes goes back to free Version

Around two weeks ago TF all of a sudden wasn’t registered anymore. I’ve entered my serial number and all was fine untill today. TF again claimed to be the Free Version only.

I haven’t uninstalled it or messed with TF’s files. In fact I haven’t been using it much at all! I have the slight suspicion that activating VPN Software might cause this, but probably more users should have this problem then?!

Also, I was already on ‘0 activations left’, but today I was still able to ‘activate’ TF again. Perhaps I am notr really back to the free version, instead the display of TF just being the free verson is simply wrong?

    Race2024 Resetting license every other week is definitely not how it is supposed to work, nor how it works for most of the users.

    If application says it in About dialog that is free version, then it is without the activation now. Please contact us directly to support@tonfotos.com and don’t forget to mention your serial number. We will fix the issue for you.

    However, this will not resolve the reason for the issue. Application should be able to communicate with license server. Typically VPN should not be the issue, but sometimes VPN providers also offer some sort of ad protection and other types of traffic filtering, and that could potentially be the issue. Can you please contact your VPN provider and check if they do anything with traffic to activation.tonfotos.com?

      I wrote a mail to Nord VPN.

      I was able to reactivate Tonfotos yesterday even thou it said I have no activations left.

      I already contacted you a while back via Email because I re-installed it too often and the key wasn’t working anymore. Perhaps the activation counter isn’t limited for me because of that?!

        Race2024 If you activated succesfully, then there is no need to contact me directly. However if you end up being locked out (such as you can’t activate anymore) - I can help with that by resetting activations on the server.

        Since you have single user license it will always say that there 0 activation left during activation, since you have only one in your license, and you are already using it. I guess this is might not be very clear, probably we need to think about better wording. However, if you would have Family license and activated it just once, it would say you that you still have 4 more, meaning you can use it on 4 more conputers.

        Hope that makes sense.

          8 days later

          It just turned back to free version again. My license key did work and I am back to full version, but:

          It can’t be VPN, I never ran the Nord VPN Software and Tonfotos together at the same time again.

          I did install new Nvidia Drivers earlier, but I don’t think I did the last two times it happened.

            Race2024 So it looks exactly one week passed since last time. Tonfotos currently refreshes token once a week. What happened since last actiovation, how often did you use Tonfotos? What is your version number?

                Andrey

                Version: 1.9.15 (cuda)
                Platform: win32, Arch: x64 - this looks a bit odd?! OS is win11 64bit

                I don’t use TF often right now, maybe started it twice. My ‘workflow’ is to look for a people in newly added folders, writing tags to imgages with the people and removing folders and people again after I’m done.

                    Race2024 To be honest, I am running out of ideas what is going wrong. As you can see, it works for thousands of other users, otherwise this forum would be fludded with reports like that, but it is not.

                    It does not seem to be VPN. We can’t blame your network provider either since you obviously can connect to this forum, and it is hosted on the same server as licensing server. And when you activate, you do that without issues too, so connection to the licensing server works.

                    In the latest version (1.9.15) there were small tweaks in the licensing behavior, but that should address the cases when you don’t use Tonfotos for really long periods, like months. So it does not seem to be your case, but since we don’t really know what is happening anyway, I would propose to wait and see if the problem will remain with the lattest version. It it will, hopefully we will have more info that would help us identify the root cause.

                      I have no clue what I am talking about / how your activation server works, but what you say sounds like my key is declined when checked periodically, but accepted when entered again?!

                        Race2024 Yes, something like that. However, I have no idea yet how this is even possible unless the activation token was tampered with in the process.

                            Andrey
                            Like I said in my second post, I once wasn’t able to reinstall / activate TF and had to connect you by EMail to reinstate the key. IIRC there was some more trouble. We had to use alternate EMail addresses, because they weren’t coming through or something like that.

                                Race2024 I don’t think those are connected issues. Email is not part of the token renewal process in any shape or form. Let us wait till the end of the week and see if this will repeat again.

                                  6 days later

                                  I started TF today just to see what happens and it was again back to free Version. My Key is still working, so I could activate it again.

                                  a month later

                                  Haven’t been back to free version in a while now. Did you do something in the last update?

                                    Race2024 Yes, there were some updates to the licening server to deal with this issue. I could not say the issue is gone completely now, but it now much more rare now, according to logs.

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