Stuck in Scanning Mode

JsRestate

I just purchased this program a few days ago. It has not stopped scanning. It will vary between 20+ hours left, to 7+ hours left. Shows it is scanning. Is there some way to fix this? Is there a customer service phone number?

Andrey

JsRestate How big is you archive? Scanning can actually take a while for large archives. In your case however it looks like estimated time prediciton does not seem to predict remaining time properly, however this is just a prediciton after all.

The most important part - is it actually still crunching your images or not. The easiest way to check it would be to open Recents album. If it still actually scanning then contents of this album will be constantly updated with newly added images. If this is what happening, then all I can suggest you is just wait until it finishes. I know it would be much more comfortable with more accurate prediciton of remaining time, but it can never be perfect unfortunately.

drscott

Hi Andrey- Firstly, thanks for your efforts. Tonfotos is fantastic - just purchased the family pack.
I’ve tried searching the community, so you wouldn’t have to repeat yourself, but this thread is as close as I can come to a similar problem i’m having. Even when I was using the free version, the program never finished indexing my photos. It’s stuck at 44hrs remaining, and appears to have been this way for at least the past 48hrs. I always leave the program running, minimized when I’m doing something else, but running nonetheless, as I just assumed it needed more time - but ultimately, there seems to be no progress. Thoughts?
Thanks in advance-

Andrey

drscott Thank you for supporting our project!

Actually, my reply above is still applicable here. Please check if the indexing is still going on (new files are added to Recents album). If they are, then this is just time prediciton issue. As I can see on the screenshot, it is crunching video files. Those are harder to process than photos and take more time. If program started from photos, it can initially came up with more optimistic estimation, but once it started doing videos, that estimation may not be applicable anymore. As I said, this is just prediciton, program just does not know, it estimates.

However, if there are no changes to the Recetns album, then there could potentially be some sort of error or corrupt file, and program is indeed stuck on it. But let’s not jump into conclusions right now. Can you please check?

drscott

Andrey

Hi Andrey-
Just checked. A screenshot now would look identical to the one from earlier - still indicating 44hrs left, still on same vid file…

Andrey

drscott In that case, there must be some error. Please turn on logging and send logs to us. Here’s how you can do that: https://community.tonfotos.com/d/26-making-debug-logs-in-tonfotos

drscott

is this normal?

Andrey

drscott Yes this is normal. Tonfotos runs several processes at the same time.