Tonfotos Sync - Only 10 MB backed-up at a time?

Heather

When I first installed and setup the app, it identified multiple GBs of photos that needed to be backed-up. I clicked the “Start Backup” button, and it began to run, but stopped once it showed 10MBs right above the text “Already backed up”.
It then shows the main screen again. If I click the “Start Backup” button again, it will start again, and stop again at 10MBs. It seems to be making slow progress - the over-all “Already backed up” number on the main screen is increasing (after many clicks, I have it up to “0.20 GB”) but I doubt you intended users to click the button hundreds of times.

My device is a OnePlus 12, running Android 16 with a Snapdragon 8 Gen 3 Processor, 16 GB RAM.

Andrey

Heather This is happening because of network issues. Program returns back to the home screen if something went really wrong when sending files to PC. I guess you need to check your network setup.

Heather

@Andrey Thanks for your reply. Do you think you could give any more information about what I should be looking at with the network setup? I have Tonfotos Desktop installed on a brand new Win 11 laptop. I have both the laptop and the phone connected to the same 2G WiFi - and both devices are sitting just feet away from the main router.

Today when I came to look at the issue again, my phone was showing the “connection error” so I had to delete and re-connect. The phone re-scanned for photos and returned a message that it had found a partial backup, and should it continue, which I agreed to. However now it won’t even upload 10MB successfully, it fails as soon as I click the “Start Backup” button. I rebooted the phone to see if that would help, but the result is the same.

I also tried switching both devices to the same 5G WiFi, but then they wouldn’t connect at all.

Andrey

Heather It is really hard to say. In setup like that it should work like a breeze, as it does for majority of users. Nerworks are complicated topics, so many moving parts. Based on what you are saying, I would guess that router configuration is the primary suspect, especially taking into account that it does not work at all on 5G WiFi. But that is pretty much all I can say. I am definitely not in position to suggest you how to debug your router cofiguration. Sorry, I’d like to help, but there is not that much I can do here.