How can I reset my installation

niro

The app keep crashing every time I try to access the Library menu. Is there a way to reset the app so to default Library paths until this bug get fixed ?

Andrey

niro the easiest way to reset would be to delete application and install it again, However, that will destroy your activation, it has to be reset first so you can activate your app again.

It is very strange to hear that app is crashing when you enter Library menu. That is something new. Was that from very beginning? Or for some time it. was OK and then you did something and it started crashing?

niro

I actually uninstalled it yesterday, using CleanMyMax to remove everything. Than reinstalled it and re-activated it with the help of the customer support. But it didn’t changed anything. The app is still crashing all the time I try to access the Library panel.

It is something new, I was able to use it in the past (beta version). It started to do it yesterday when I purchased my subscription and replaced the beta version with the latest release available.

niro

I found the root cause. I have an external exfat disk connected to my laptop, and it looks like causing the error.

tonfotos.log
+0ms | cluster_faces_worker_called_back inside go_idle
+1008ms | get_ordered_list_of_resources_to_scan []
+16ms | scan_next
+1025ms | Next invalidated person id= undefined changes= undefined faces= undefined
+1ms | No clustering required.
+2ms | cluster_faces_worker_called_back inside go_idle
+1002ms | get_ordered_list_of_resources_to_scan []
+1ms | scan_next
+1004ms | Next invalidated person id= undefined changes= undefined faces= undefined
+0ms | No clustering required.
+1ms | cluster_faces_worker_called_back inside go_idle
+5256ms | MenuCommand menu-locations
+5461ms | Metrics signal: MenuCommand menu-locations
+2ms | Metrics signal: ScreenView archiveWindow
+545ms | intercepted file:///Applications/Tonfotos.app/Contents/Resources/app/.webpack/renderer/archieve_window/index.html
+31ms | Exec diskutil info error: Error: Command failed: diskutil info exfat://disk3s1/T7-Black
Could not find disk: exfat://disk3s1/T7-Black

at ChildProcess.exithandler (child_process.js:328:12)
at ChildProcess.emit (events.js:376:20)
at maybeClose (internal/child_process.js:1055:16)
at Process.ChildProcess._handle.onexit (internal/child_process.js:288:5) {

killed: false,
code: 1,
signal: null,
cmd: ‘diskutil info exfat://disk3s1/T7-Black’
} Could not find disk: exfat://disk3s1/T7-Black

+15ms | Error
at /Applications/Tonfotos.app/Contents/Resources/app/.webpack/main/index.js:2:3193942
at Array.forEach (<anonymous>)
at e (/Applications/Tonfotos.app/Contents/Resources/app/.webpack/main/index.js:2:3193914)
at /Applications/Tonfotos.app/Contents/Resources/app/.webpack/main/index.js:2:281805
at ChildProcess.exithandler (child_process.js:335:5)
at ChildProcess.emit (events.js:376:20)
at maybeClose (internal/child_process.js:1055:16)
at Process.ChildProcess.handle.onexit (internal/child_process.js:288:5)
—DEBUG OUTPUT STARTED—
/Applications/Tonfotos.app/Contents/MacOS/tonfotos undefined
Arch: x64 Platform: darwin
OS Version: Darwin Kernel Version 22.2.0: Fri Nov 11 02:08:47 PST 2022; root:xnu-8792.61.2₄/RELEASE_X86_64
OS Release: 22.2.0

Fri Dec 23 2022 13:51:57 GMT-0500 (Eastern Standard Time)

+0ms | [
{
dev: ‘exfat://disk3s1/T7-Black’,
mount: ‘/Volumes/T7-Black’,
flags: [ ‘lifs’, ‘local’, ‘nodev’, ‘nosuid’, ‘noowners’, ‘noatime’ ]
}
]

Andrey

niro thank you, that is very interesting. I will look into that more.

However, that should not lead to app crash. As you can see in the log, Tonfotos catches this error and handles it properly. However, as I understand, program crashes anyway, right? How. exactly it crashes, what do you see?

Andrey

Andrey can you please also send complete output of mount command in the terminal?

niro

The crash is radical, the UI disappear. Like if the process exited without further notice

% mount      
/dev/disk1s5s1 on / (apfs, sealed, local, read-only, journaled)
devfs on /dev (devfs, local, nobrowse)
/dev/disk1s2 on /System/Volumes/Preboot (apfs, local, journaled, nobrowse)
/dev/disk1s4 on /System/Volumes/VM (apfs, local, noexec, journaled, noatime, nobrowse)
/dev/disk1s6 on /System/Volumes/Update (apfs, local, journaled, nobrowse)
/dev/disk1s1 on /System/Volumes/Data (apfs, local, journaled, nobrowse)
map auto_home on /System/Volumes/Data/home (autofs, automounted, nobrowse)
exfat://disk3s1/T7-Black on /Volumes/T7-Black (exfat, local, nodev, nosuid, noowners, mounted by nroy)

The mount for exfat returns an URI for DeviceID (exfat://disk3s1/T7-Black). And disk util fail to resolve this URI.

% diskutil info exfat://disk3s1/T7-Black
Could not find disk: exfat://disk3s1/T7-Black

If using the mount point (/Volumes/T7-Black) instead, diskutil will work

% diskutil info /Volumes/T7-Black
 Device Node:               /dev/disk3s1
   Whole:                     No
   Part of Whole:             disk3

   Volume Name:               T7-Black
   Mounted:                   Yes
   Mount Point:               /Volumes/T7-Black

   Partition Type:            Microsoft Basic Data
   File System Personality:   ExFAT

Andrey

Issue is resolved by a special release. The fix will be merged into next official release.

Andrey

Fix is part of 1.1.2